Vermont 2-1-1 Earns National Accreditation!



Vermont 2-1-1

Emergency Housing in Vermont

Through a partnership with the State of Vermont’s Economic Services Division, Vermont 2-1-1 administers the After Hours Emergency Housing Program beginning at 4:30pm weekdays, throughout weekends and on state/federal holidays. Housing in Vermont has reached a critical need.

Vermont 2-1-1 Information and Referral (I&R) Specialists responded to 286 calls regarding housing needs. I&R specialists provide needs assessment, problem-solving support, and information and referrals to a wide range of services to each caller. Review Vermont 2-1-1’s Emergency Housing Report for April here.

Vermont 2-1-1 Earns National Accreditation!

Two months after celebrating its 11th year of providing service, Vermont 2-1-1, a United Ways’ statewide telephone information and referral program, has another reason to celebrate. Read more…

Vermont 2-1-1
Monthly Call
Volume Report

A message from the Director, MaryEllen Mendl

The Vermont 2-1-1 call center closed out this year’s tax season in April with over 2,100 referrals to tax filing assistance programs. The growing awareness of free tax filing assistance programs that help low- to moderate-income taxpayers has meant that each year more Vermonters have valuable discretionary income for everyday essentials such as food and housing.  We were pleased, again this year, to provide space in the call center during the tax filing season for the Chittenden County Tax Scheduler. Vermont and Federal income taxes prepared amounted to 3,536 and total refunds amounted to over $4 million. 

Vermont 2-1-1’s provision of public information for Vermonters concerned about PFOA continued through April. Call data reflects the ongoing concern of residents impacted by the detection of Perfluorooctanoic Acid in Bennington County. Referrals made to the Environmental Protection and Improvement category indicate the public’s present need for reassuring information and referrals regarding Perfluorooctanoic Acid or PFOA. During this month of ongoing investigations Bennington County, Vermont 211 received 60 calls regarding water quality issues from residents and area employees.

The number of emergency housing calls remained high in April with over 280 requests for emergency shelter.  Vermont 2-1-1 provides after-hours provisional housing for the Department for Children and Families and the cold “spring” weather meant a continuation of requests for emergency housing information.  An additional 739 “scripted” calls for information on cold weather exception were handled without the caller needing to speak directly to one of our information and referral specialists.  The number of Vermonters needing help with non-emergency housing related issues also remained high in April and included referrals to service providers for rent payment assistance, subsidized rental housing and housing authorities.

April marked the last phase of Vermont 2-1-1’s participation in the National Alliance for Information and Referral Systems Accreditation process. After undergoing a lengthy national standards and best practices evaluation, Vermont 2-1-1 has earned its National Accreditation from the Alliance of Information and Referral Systems (AIRS).


Read Vermont 2-1-1’s monthly call volume report here.

‘Tis the Season

Looking back at the first months of 2016, many of you (discounting the winter sports enthusiasts amongst us, of course) may still be basking in memories of a very mild winter. But the consequences of that milder weather will soon be upon us with increased risk of mosquito-borne and tick-borne illnesses. For over a decade now, Vermont 2-1-1 has actively partnered with the Vermont Department of Health, functioning as a “health information help line” to augment VDH’s health/disease education programs and to support its public health advisories initiatives. Call Specialists at Vermont 2-1-1 are able to provide callers with the most current information about these “summertime threats” to public health and about the preventative measures to be taken in order to avoid contraction of West Nile Virus, Eastern Equine Encephalitis (EEE), Lyme Disease, and the Zika Virus.

Search the 2-1-1 database with the following terms:

And follow these links:

VDH – Tickborne Diseases

VDH – Mosquito-Borne Diseases

CDC-  Post-Treatment
Lyme Disease Syndrome

CDC – Main Page

Help Me Grow Update

In April, Help Me Grow Vermont (HMG VT) was selected as a participant in the Help Me Grow National Center’s Protective Factor Evaluation Pilot. This 8 month pilot begins in May and the project will help to identify strategies that will enhance components of the Strengthening Families Protective Factors through the HMG VT call center. We are very excited to be a part of this pilot and to be part of a project that will help to improve incorporating the Strengthening Factors framework in other Help Me Grow Affiliate states. The Strengthening Families framework is a research-informed, cost-effective strategy to increase family stability, enhance child development and reduce child abuse and neglect by building five protective factors within families:

  1. Parental resilience
  2. Social connections
  3. Knowledge of parenting and child development
  4. Concrete support in times of need
  5. Social and emotional competence of children 

For more information on the Strengthening Families Framework and the Five Protective Factors, please check out the links below:

Strengthening Families – Protective Factors PDF

Strengthening Families Page at the Center for the Study of Social Policy

Help Me Grow National – Strengthening Families PDF

Help Me Grow VT also has the data for the first quarter for 2016. Here are the highlights:

1. Increase in calls from 122 (last 4 months of 2015) to 1482. Top concerns of callers were; basic needs, child care and parent support (this includes parent support groups, advocacy and parent education)

3. Increase in children connected to services from 7 (last 4 months of 2015) to 17

4. Increase in children pending services from 5 (last 4 month 2015) to 9





Vermont 2-1-1 · PO Box 111 · Essex Junction, VT 05453 · USA


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