K.E.E.P. Financial Coach Faye Longo shares her work

Faye works for the Vermont Foodbank as a 3SquaresVT Outreach Coordinator. In her role she assists Vermonters in completing the 3SVT (formerly SNAP/food stamps) application and advocates for them through the process, she also works to ensure Vermonters are receiving the full 3SVT benefit they’re entitled to. Recently the Vermont Foodbank noticed that there were far fewer Vermonters over 60 enrolled in the program than are eligible. Closing this gap is a focus of Faye’s work.

After Faye joined the K.E.E.P. Financial Coaching Program she wondered how to integrate her new coaching and financial skills into her job. While working with a couple who, at first, seemed like they were ineligible for 3SquaresVT, she realized exactly how Financial Coaching could help her clients. Because of her experience with the intricacies of the 3SVT application process, Faye knew that her clients’ out-of-pocket medical expenses made a difference in their eligibility. While her clients had used budgeting for their monthly bills, they did not keep track of their out-of-pocket medical expenses. When she asked, they did not know whether they were spending $35 or more each month on out-of-pocket medical expenses. Faye realized that she could use her Financial Coaching skills to help this couple budget and track these expenses to ensure that they had the information they needed when it was time to apply for 3SVT.

Faye helped them to create a budget and tracking process for their medical expenses. By working with Faye the couple realized that they were spending above the $35 threshold. By tracking their expenses saving the documentation needed to back up their tracking, they were able to apply and become enrolled in 3SquaresVT. Now they receive over $100 per month in food assistance that they would not have been able to receive if Faye had not been a financial coach and used her in-depth knowledge of the 3SVT application process to find a way to help this couple get the additional food they need.

K.E.E.P. Financial Coaching is a Green Mountain United Way program that trains and supports financial coaches who are client-facing staff in nonprofit and community service agencies throughout our region. These coaches work directly with clients on many issues and as coaches can address financial issues to help address the financial instability at the core of many challenges that clients and community members face.

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