New Specialized Call-line at Vermont 2-1-1

Vermont 2-1-1 Monthly Update


Vermont 2-1-1

New Specialized Call-line at Vermont 2-1-1

Vermont 2-1-1, a program of the United Ways of Vermont, is now hosting a Help Me Grow Vermont call line to answer parent and caregiver questions about children’s behavior and development and connect families to resources and services in their community. Trained Help Me Grow Vermont Child Development Specialists staff this line. You can reach the Help Me Grow Vermont line by dialing 2-1-1 from 9 a.m. – 6 p.m. Monday – Friday. You can leave messages for the Child Development Specialists after hours, as Vermont 2-1-1 is available 24 hours a day, 7 days a week, 365 days a year. Help Me Grow Vermont 2-1-1 services are confidential. Dial 2-1-1 today!

A Big Thank You

Thank you to White & Burke employees for volunteering to distribute hundreds of Vermont 2-1-1 and Help Me Grow marketing materials. Pictured are from left to right: Emily Shaw, Joe Weith, Gail Henderson-King, David White, Paul Simon, Stephanie Hainley.

Vermont 2-1-1
Monthly Call
Volume Report

A message from the Director, MaryEllen Mendl

November’s warmer than usual weather has kept the call volume total lower than is typical for this time of year. Calls for information and referral assistance totaled 2,853, a number that represents a clear postponement of the traditional spike in seasonal calls for after-hours emergency housing and utility assistance.  As a whole, the Basic Needs Category has dropped 25% since November 2014 and both the milder temperatures and the lower gas/oil prices have clearly contributed to this decline.

In an unprecedented “reversal”, the call center received over 1,000 fewer calls in November than in October of this year for referrals to the Agency of Human Services’ emergency housing program. Call numbers have never been this low since the program’s inception in 2010. This does not mean, however, that local non-profits are any less busy serving Vermonters in their warming shelters.  Many warming shelters across the state are serving individuals and families seeking shelter and even some “overflow shelters” are rapidly filling. These mostly volunteer-run, cold weather shelters will serve the most vulnerable members of Vermont’s communities and, once winter finally arrives, most will fill to capacity each night.  Vermont 2-1-1 Contact Specialists, acutely aware that this November’s “heat wave” is a Vermont winter weather anomaly, are bracing for the surge in calls for assistance that will come as soon as the harsh cold sets in!

A vivid reminder that the holiday season can be an emotionally and financially stressful time for many is November’s spike in referrals to Individual and Family Support services. Call volume jumped to an all-time high for this year.  Referrals to Holiday Programs for Vermonters requesting information about   gift and food programs for their families for the holidays make up 75% of this sub-category.

As we move closer to the end of 2015, may we reflect on the positive outcomes that our collective efforts have achieved, and renew our commitment to the continued collaborative effort that keeps us on the path to improving the health and well-being of all members of our Vermont community.

Read Vermont 2-1-1’s monthly call volume report here.

Wellness Matters!

Vermont 2-1-1 Resource Specialists are in the field learning about community resources all the time. Check out this resource corner to learn about the latest updates, timely information and stories from the field.

Our busy and sometimes stressful lives have a toll on our bodies and our minds. Wellness is the quality or state of being healthy in body and mind. Wellness programs present an approach to healthcare that emphasizes preventing illness and prolonging life, as opposed to emphasizing treating diseases.

There are many programs throughout Vermont that focus on Wellness.  Wellness programs are typically holistic and combine a variety of components which may include physical fitness, eating habits, sources of stress, and other lifestyle elements that are potential risk factors.  Learning and implementing good habits in these areas can potentially impact all phases of one’s life: home, work, and relationships.  Most Vermont hospitals (listed in our database) have Wellness calendars that highlight local activities and support groups.  Search the Vermont 2-1-1 database for any of the following terms:

Emergency Housing Needs in Vermont

Through a partnership with the State of Vermont’s Economic Services Division, Vermont 2-1-1 administers the After Hours Emergency Housing Program beginning at 4:30pm weekdays, throughout weekends and on state/federal holidays. Housing in Vermont has reached a critical need.

Even during November’s warmer than usual weather, emergency housing remains a need, as evidence by the 245 total requests received by Emergency Housing Specialists. Read November’s Emergency Housing report here.



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