February 11, 2018 marked Vermont 2-1-1’s 13th Anniversary, and the entire 2-1-1 team would like to take this occasion to express its sincere appreciation for the United Ways of Vermont’s continued commitment to the Vermont 2-1-1 program! Over the past thirteen years, our delivery of professional information and referral services to Vermonters has grown in strength, expanded in scope, and increased in reputation, in large part due to the steadfast support of each of Vermont’s local United Way agencies! Our direct response service has been provided to over 444,961 callers and our online resource directory has assisted many more!
The beginning of our fourteenth year is prefaced by the over 11,000 requests for assistance that have come in during the first two months of 2018 5,402 of which were made in February. This means our 2-1-1 contact center averaged 193 incoming calls per day.
Each year more and more Vermonters are calling Vermont 2-1-1 to find out where they can receive free income tax preparation services. In February, referrals to Tax Organizations and Services totaled 992, showing the largest increase in contact numbers over January than any other sub-category. All Vermonters can dial 2-1-1 to get accurate information about local Volunteer Income Tax Assistance and MyFreeTaxes sites closest to them. Individuals who live or work in Windham, Southern Windsor, and Chittenden Counties, have been able to dial 2-1-1 to get transferred directly to a tax scheduler for appointments. Contact Specialists also provide information about income eligibility guidelines to callers requesting this free service.
This winter has been milder than normal, on average, with above-normal precipitation and snowfall. This, in combination with the State of Vermont’s investment in local community shelter initiatives, may well account for the slight decrease in the number of housing/shelter referrals thus far this year. Crucial to Vermont’s ability to house so many of its most vulnerable population during the winter season is the longstanding commitment of local, volunteer-run emergency warming shelters throughout the state. In the first two months of 2018, a total of 204 callers were referred to alternate shelter (other than motel voucher) during Vermont 2-1-1’s contracted after-hours emergency housing response time.
In the sub-category of Mental Health Assessment and Treatment provision of hotline numbers ranked high. More than half of contact referrals were to Domestic Violence Hotlines, and the remainder of the referrals were to Mental Health Hotlines, including Suicide Prevention Hotlines, Gender Identity Counseling Programs and Runaway/Homeless Youth Helplines. Vermont 2-1-1 not only responds directly to suicide calls for the National Suicide Prevention Lifeline during week days, but our contact specialists also make finding appropriate shelters and resources less difficult for individuals who find themselves in extremely stressful situations.
We’ve all seen it: crying, screaming, kicking, throwing things and (the sometimes dramatic) collapsing onto the floor. It’s a tantrum. They don’t happen because a child is spoiled or a parent isn’t good at their job; it’s actually a normal part of child development.
Temper tantrums or meltdowns are common for both boys and girls from the ages of 1-3 years and they are how young children express anger and frustration. They happen most often when a child is tired, hungry, overwhelmed or they can’t get something/someone to do what they want. Tantrums are most common during a point in a child’s development when they are starting to develop language skills. Children this age have big feelings and ideas but not always the words to express them. They are also starting to explore their independence and how to control their environment – they want to do things for themselves, which sometimes is harder than they think. The good news is, as their language skills grow and they gain skills to handle and express emotions the tantrums decrease. When possible, preventing a tantrum is often the best strategy for dealing with them. Here are a few tips:
1. Get in the habit of catching your child being good; give praise and attention for positive behavior.
2. Offer minor choices that give them some control, such as “Would you like a banana or an orange for snack?” Remember to keep options limited and simple.
3. Use distraction. Young children have short attention spans; try a change in environment or activity to avoid a meltdown.
4. When a tantrum is brewing, don’t respond with your own frustration and anger. Staying calm helps to teach your child how to calm down.
5. Know when your child has reached their limit. If they need a nap, a snack or quiet time, take care of their needs first instead of trying to get one more errand done.
6. Practice naming emotions and feelings with your child.
7. Have a schedule. Transitioning from one activity to another can be difficult for young children. Consistency and knowing what to expect and when to expect it helps.
8. After a tantrum and once your child is calm, offer praise for calming down and assurance that they are loved.
For more information on child development and parenting tips and resources, contact Help Me Grow VT.
Vermont 2-1-1 Web Statistics
In addition to the contact statistics, the following data is from the 2-1-1 website and shows how the public used the database search engine during the month of February:
Top Agencies: Salvation Army (Rutland); Champlain Valley Office for Economic Opportunity (CVOEO); Vermont Department for Children and Families – Economic Services Division; Capstone Community Action; Good Samaritan Network
Top Search by City: Burlington; Bennington; Essex Junction; Hancock; New Haven
Total Site Visits: 4043
Unique (First-Time) Visitors: 1592
Don’t Forget to Support Your Local United Way!
Each year we see United Way volunteers and staff put on their campaign hats and venture out to raise money for the organization. Your local United Way is a non-profit organization dedicated to improving the lives of people in your local communities by addressing critical human needs in the critical cornerstone areas of education, financial stability, and health. By bringing people and organizations together around innovative solutions, our local United Ways impact thousands of lives every year. These collaborative, community-based, community-led solutions advance the common good and strive to create a good quality of life for all. The United Way delivers the solutions needed to drive change, but the change starts with each of us. Together we are stronger!
As a program of the United Ways of Vermont, Vermont 2-1-1 asks you to join us in living united! Your contributions will be working year-round building a brighter future for our children, enriching the lives of our elderly, giving hope to those who are hurting, strengthening families, and so much more.
Please join us in helping to build a better future! Thank you.
March is National Nutrition Month®
National Nutrition Month® is a nutrition education and information campaign created annually in March by the Academy of Nutrition and Dietetics. The campaign focuses attention on the importance of making informed food choices and developing sound eating and physical activity habits. On their website, you will find articles and videos specifically geared toward parents, seniors, kids, men, and women. Articles include tips on reducing “plate waste,” ensuring men’s bone health, and safe sources of Omega-3 fats for pregnant women.
The United States Department of Agriculture (USDA) provides a colorful and interactive website that contains a vast amount of helpful information about nutrition for kids, teens, college students, adults, families, and professionals. Included are tools and resources such as videos, songs, and activity sheets on a MyPlate Kids’ Place page, MyPlate Quizzes for teens, Resources for Healthy Eating on a Budget, and MyPlate Message Toolkit for Professionals.
Vermont 2-1-1’s database contains a large variety of food and nutrition-related resources for Vermonters of all ages. In general, you can search on the terms Food, Nutrition, or Meals. Some of the specific terms you will find are:
In addition, primary care providers in Vermont offer General Health Education Programs, which include nutrition information and resources. The Vermont Department of Health periodically runs nutrition education campaigns, and the VDH district offices and website have tons of information and often run healthier eating seminars and workshops. And did you know that Medicaid pays for three consultations with a licensed nutritionist?
Remember – you can dial 2-1-1 to reach one of our Information & Referral Specialists who will help you find health, community, government, and human services resources you need, including for nutrition, 24 hours a day 365 days a year.
Emergency Housing in Vermont
Through a partnership with the State of Vermont’s Economic Services Division, Vermont 2-1-1 administers the After Hours Emergency Housing Program beginning at 4:30pm weekdays, throughout weekends and on state/federal holidays. Housing in Vermont has reached a critical need.
Vermont 2-1-1 Information and Referral (I&R) Specialists responded to 578 calls regarding housing needs. I&R specialists provide needs assessment, problem-solving support, and information and referrals to a wide range of services to each caller. Review Vermont 2-1-1’s Emergency Housing Report for February here.
Vermont 2-1-1 · PO Box 111 · Essex Junction, VT 05453 · USA