April Is National Stress Awareness Month

 

Vermont 2-1-1

Did You Know…?


In 2017, the 2-1-1 network handled over 12.9 million calls and almost 1 million contacts by text, web chat, and email (82% more than in 2016) for a total 13.8 million transacted contacts. 2-1-1 websites also saw over 16.5 million visits and searches.


Vermont 2-1-1 Monthly Contact Statistics

A message from the Director, MaryEllen Mendl


March Weather Impacts 2-1-1 Contact Center Volume

Vermont’s typically unpredictable March weather and dreary 31 day slog towards spring is largely responsible for the second highest number of 2-1-1 contacts this year. Temperatures that ranged from highs in the 50s to as low as 18 degrees, along with the typical month of March precipitation in the forms of wet snow, sleet and rain, meant that this year’s need for seasonal sheltering from inclement weather remained high. The contact volume of 5,425 clearly shows that the hazards of winter responsible for pushing Vermonters experiencing homelessness to the safety of our seasonal shelters did not subside in the month of March. This month’s After Hours Emergency Housing Report, available for review in this e-newsletter and on the 2-1-1 website, shows that the majority of callers looking for emergency housing and shelter in March were single individuals and single females with children.

Our Contact Specialists provided their customary professional needs assessment, problem-solving support, and information and referrals to a wide range of services, including: homeless shelters, housing organizations, rent and security deposit assistance, food, clothing, transportation, health and mental health services, and domestic violence services.

While monthly totals continue to prove that Vermonters’ reliance on the 2-1-1 service has continued to grow, especially during the winter months, analysis of our data from previous years shows March numbers reflect the end of the winter season and the decrease in contact volume that the spring and summer months bring. An example of the seasonal impact on requests for assistance with basic needs is the demand for utility assistance. Vermonters, while still required to heat more during this colder than usual March, seemed to be able to conserve on warmer days in anticipation of those “few more cold nights.” However, the annual need for Utility Assistance does not decrease for many; it is simply temporarily eased by each April’s warmth.

The most encouraging note during this month, and fast becoming Vermont 2-1-1’s harbinger of spring, is the growing awareness of free tax filing assistance programs that help the low- and moderate-income taxpayers. This valuable resource has meant that each year more Vermonters have retained valuable discretionary income for everyday essentials, such as food and housing. In March, 568 requests for tax filing assistance and tax information were made to 2-1-1 and, in tune with the times, a growing number of Vermonters are now accessing this information by texting the zip code to 898211, an even more efficient way to receive information regarding their tax appointment.

Read Vermont 2-1-1’s monthly contact volume report here.

2018 Help Me Grow National Forum


Since implementing Help Me Grow in Vermont in 2015, each year we have been fortunate to attend the Annual HMG National Forum. The Annual HMG National Forum, hosted by the National Center, is an opportunity for affiliates and partners to network and create new partnerships.

Each year, the event provides increasing national visibility of the Network’s collective efforts and accomplishments and solicits promising ideas and innovations from across the Network. Distinguished speakers facilitate and contribute to general sessions, panel discussions, and keynote addresses, offering insight into the direction and aspirations within the field of early childhood health and system building.

This year Help Me Grow VT staff and partners will be heading to Seattle! Help Me Grow VT will not only be attending, but also presenting four sessions at the forum:

  • Building Strategic Partnerships for System Outreach, Innovation, and Sustainability
  • Bringing Help Me Grow into State Health Care Reform Conversations
  • Enhancing Early Learning through the Dissemination of HMG Innovations
  • HMG Centralized Access Point 101

For Help Me Grow VT, the forum is an amazing opportunity for us to strengthen our work with key partners around the state. Vermont continues to show its dedication to supporting families and children from the State House to local community agencies and we are excited to continue to be part of that effort.

For more information about the Help Me Grow National Center, Help Me Grow affiliates and their work, visit the Help Me Grow National Center website.
To learn more about Help Me Grow VT, visit HMG VT’s website.


Emergency Housing in Vermont


Through a partnership with the State of Vermont’s Economic Services Division, Vermont 2-1-1 administers the After Hours Emergency Housing Program beginning at 4:30pm weekdays, throughout weekends and on state/federal holidays. Housing in Vermont has reached a critical need.

Vermont 2-1-1 Information and Referral (I&R) Specialists responded to 592 calls regarding housing needs. I&R specialists provide needs assessment, problem-solving support, and information and referrals to a wide range of services to each caller. Review Vermont 2-1-1’s Emergency Housing Report for March here.


Vermont 2-1-1 Web Statistics


In addition to the contact statistics, the following data is from the 2-1-1 website and shows how the public used the database search engine during the month of March:

Top Services: Homeless Intake (formerly homeless motel vouchers) (264 searches); Pet Care Services (193 searches); Community Meals (192 searches); Dental Care (150 searches); Assistive Technology Equipment Loan (147 searches)

Top Agencies: Champlain Valley Office for Economic Opportunity (CVOEO); Salvation Army (Burlington); Salvation Army (Rutland); Joint Urban Ministry Project (JUMP); Vermont Department for Children and Families – Economic Services Division

Top Search by City: Burlington; Hancock; New Haven; Rutland; Bennington

Total Site Visits: 4416

Unique (First-Time) Visitors: 1619

April Is National Stress Awareness Month


Stress is a natural part of life; it keeps us on our toes, but when it takes over, it may contribute to physical and mental health issues.

Most Americans experience stress on a daily basis. In a 2017 national survey, 61% of Americans reported that they feel stress about money, and 62% said they feel stress about work.

National Stress Awareness Month seeks to bring attention to measures anyone can take to reduce stress, such as these suggestions from the American Psychological Association (APA):

  • Identify what’s causing stress and develop plans to address it
  • Build strong relationships to serve as a positive resource and buffer
  • Walk away when you’re angry by counting to 10 or getting away from the immediate situation
  • Rest your mind by taking care to get a good night’s sleep
  • Get help if you need to deal with excessive and chronic stress

You can read the complete article here, and another helpful article on stress can be found here.

Vermont 2-1-1 can help put you in touch with resources for handling stress. You can search our database for the following:

Financial Difficulties: A common source of stress – and taking action to address money problems can be one way to help.  Search for either of these terms:

Or, if your financial stress is due to the fact that you are unemployed or underemployed, search for any terms containing the words: Employment or Job. 

Exercise Away Stress: Check out recreational opportunities in your area. Vermont 2-1-1 lists town recreation departments.  Search for the term: Recreational Activities/Sports.

Mental Health Issues: When stress seems like a constant presence, it’s important to take time for yourself, and perhaps consider mental health assistance. Search for any of these terms:

Remember – for personal service you can connect with one of our professional Information & Referral Specialists by dialing 2-1-1 (24 hours a day, seven days a week, 365 days a year), or by texting your zip code to 898211 (Monday-Friday 8:00 am to 8:00 pm). Help Me Grow Vermont Child Development Specialists are available to help with stress around issues of children’s development and behavior by dialing 2-1-1 x 6 (Monday-Friday 9:00 am to 6:00 pm) or by visiting their website.

 

  Vermont 2-1-1 · PO Box 111 · Essex Junction, VT 05453 · USA

 

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